SHIPPING & RETURN POLICY .
ITEMS MUST BE SENT BACK TO ICONICFASHION310 WITHIN 7 DAYS OF THE CUSTOMER HAVING RECEIVED THE PACKAGE.To complete your exchange, we require a receipt or proof of purchase. All exchanges that require shipping is at the expense of the customer for both ways to and from warehouse.
*Please do not send your purchase back to the manufacturer.
RETURNED ITEMS MUST BE UNWORN AND UNWASHED (FREE OF ANY STAINS FROM MAKEUP, DEODORANT, OR WEAR) WITH ALL ICONICFASHION310 AND PRODUCT TAGS ATTACHED. DEFECTIVE ITEMS MUST BE REPORTED WITHIN 24 HOURS OF PACKAGE ARRIVAL, IF NOT REPORTED WITHIN THAT TIME FRAME, WE WILL NOT ISSUE CREDIT. IF YOU HAVE RECEIVED AN INCORRECT ITEM, PLEASE CONTACT US WITHIN 24 HOURS OF RECEIVING YOUR PACKAGE.
310 E. OLYMPIC BLVD
#A , LOS ANGELES ,CA 90015
STORE (213) 741-0140
BUSINESS HOURS MONDAY-FRIDAY 11:00-5:00 PM PST
PLEASE TRACK YOUR PACKAGES. ICONICFASHION310 IS NOT RESPONSIBLE FOR LOST OR STOLEN SHIPMENTS. PACKAGES MAY BE LEFT AT YOUR FRONT DOOR BY THE POSTAL COURIER IF NO ONE IS HOME TO RECEIVE IT. WE HAVE NO CONTROL OVER WHAT HAPPENS TO YOUR PACKAGE ONCE THE POSTAL COURIER DELIVERS IT. WE DO NOT REPLACE OR REFUND ORDERS THAT ARE SCANNED "DELIVERED" BY USPS "
IF THERE IS A PROBLEM WITH YOUR PACKAGE DELIVERY OR TRACKING NUMBER, PLEASE CALL the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.
*when the tracking number provided by us appears as delivered , the customer agrees to not issue any chargebacks or disputes against ICONIC FASHION310. Furthermore, ICONICFASHION310 is not responsible for packages that are lost or stolen. All claims should be directed at the shipping company provided at the time of deliver.
WE OFFER USPS INTERNATIONAL SHIPPING. INTERNATIONAL ORDERS TAKE 3-5 BUSINESS DAYS TO SHIP OUT , PLUS 6-16 BUSINESS DAYS TO BE DELIVERED. . (SHIPPING TIMES ARE ESTIMATES AND ARE NOT GUARANTEED AS THERE CAN BE DELAYS DUE TO HOLIDAYS, BAD WEATHER, AND OTHER UNFORESEEN CIRCUMSTANCES. Your patience is greatly appreciated).
Please note: ICONICFASHION310 is not responsible for any customs fees assessed by the receiving country.We are not responsible for these additional costs, If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about our package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to ICONICFASHION310 and cannot be refunded or resent.
The rates may vary for international orders depending on where you live, The shipping rate will be displayed during checkout, before you submit payment. Shipping can also take up to 30 days.
AT ICONICFASHION310 , WE’RE CONSTANTLY BRINGING IN NEW MERCHANDISE, BUT IN LIMITED QUANTITIES. IF YOU SEND BACK THE ITEM YOU WANT TO EXCHANGE, THERE IS NO GUARANTEE WE WILL HAVE WHAT YOU WANT AT THAT TIME. IN ADDITION, WE CANNOT PUT ANY MERCHANDISE ON HOLD. HOWEVER, FOR AN EXCHANGE, SIMPLY RETURN YOUR PACKAGE BY FOLLOWING THE NORMAL RETURN PROCEDURE. WE WILL ISSUE YOU A STORE CREDIT ONCE WE'VE RECEIVED YOUR RETURN. THAT WAY, YOU MAY USE THE CREDIT TOWARDS THE CORRECT ITEM/SIZE OR FOR ANOTHER ITEM. STORE CREDITS DO NOT EXPIRE.
*PLEASE NOTE THAT ALL EXCHANGES ARE FINAL SALE.
*PLEASE NOTE THAT PURCHASES MADE ONLINE CANNOT BE EXCHANGED AT ANY OF OUR STORES. THEY MUST BE RETURNED TO THE ADDRESS SPECIFIED ON THE RETURN TAB/SLIP
We do not provide REFUNDS under any circumstance other than if the item was not available at the moment of purchase.
WHEN RETURNED PACKAGES ARRIVE AT OUR FACILITIES, IT USUALLY TAKES US ANYWHERE FROM 3-5 BUSINESS DAYS TO PROCESS YOUR STORE CREDIT. WE UNDERSTAND IT’S VERY IMPORTANT FOR OUR CUSTOMERS TO GET THEIR RETURNS PROCESSED AS SOON AS POSSIBLE. ONCE YOUR RETURN HAS BEEN PROCESSED, YOU'LL BE ISSUED A STORE CREDIT IN THE FORM OF AN GIFT CARD VIA EMAIL. STORE CREDIT COVERS ORIGINAL PURCHASING PRICE AND TAX FEES IF APPLICABLE.
**PLEASE NOTE: ALL ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE. RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY. A RESTOCKING FEE WILL BE APPLIED ON ORDERS THAT ARE REFUSED BY THE CUSTOMER AT THE TIME OF DELIVERY OR RETURNED DUE TO AN "UN-DELIVERABLE" ADDRESS. THE CUSTOMER WILL ALSO COVER ANY REDELIVERY COSTS.